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BPO Services

Humanresourcer offers a full range of call center services from inbound to outbound campaigns, from a basic project to the most complex program.

1. Customer Acquisition, Growth and Retention

Humanresourcer friendly and professional staff can be your company's initial contact with a customer to gauge their interest in your products or services. Using Humanresourcer for customer acquisition, growth and retention will streamline your sales process by eliminating the need to cold call. Services include:

  • Lead Generation
  • Order Taking
  • Inbound and Outbound Sales
  • Up-Sell Programs
  • Cross-Sell Programs
  • List Cleansing and Updating
  • Customer Satisfaction Surveys
  • Win Back Programs
  • Press and TV Response
  • Loyalty Programs

2. Customer Care / Customer Service

Humanresourcer can ensure help is always available.

We can provide your customers with valuable help desk services 24 hours a day, 365 days a year, without extending your operating hours.

Humanresourcer can provide your customers with general information lines or offer more sophisticated customer care such as:

  • Maintenance and Support Calls
  • Warranty Calls
  • Customer / Shareholder Enquiry and Information Lines
  • Bookings / Conference Attendance
  • Welcome Calls
  • Dealer Locator
  • Complaint Management
  • Reservations
  • Claim Processing
  • Product Recall
  • After Sales Care

All care and inquiry services are tailored to meet your specific needs.

3. Help Desk & Technical Support

Humanresourcer offers valuable after sales support.

Our representatives can provide support through order processing, allowing your sales force to pursue their next sales call without the burden of follow up and paper work.

After sales service is available for products or services in any industry. Help desk and technical support services includes:

  • Corporate Help Desk Support
  • Warranty and Post Warranty Support
  • Layered Technical Support
  • Extended Warranty Sales
  • Software Support
  • Hardware Support
  • Telephone Diagnostics
  • Claim Processing
  • Field Maintenance Management

4. Crisis Support Lines

Humanresourcer can act as your front line in a crisis or when timely, clear information must be given to your customers.

Our Customer Service Representatives are available 24 hours a day to receive calls for any situation.

Humanresourcer crisis support lines are regularly used for product recalls.

5. Receivables Management

Take the hassle out of collections and receivables management.

Humanresourcer has highly trained consultants available to follow up unpaid bills or assess credit or job applications.

Once account and billing inquiries are complete, our agents are often in a position to discuss other products and services with your customers. Use this opportunity as a chance to cross sell and up-sell.

Make receivables management work for you! Receivables Management services include:

  • Credit Checks / Employment Verification
  • Account Inquiries
  • Billing Information
  • Collection Service Calls

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